Shipping
Standard shipping is free when you spend ₦15,000 or more. Shipping for all other orders is ₦1,000. Please allow 1 to 2 business days for us to receive and process your order. Should there be a delay for any reason, we will contact you.
Satisfaction Guaranteed
We want you to love your Manella purchase! If you are not 100% satisfied with your Manella purchase, please email us at support@manellastores.com within 21 days of your Manella purchase and include your name, address, order number and the reason you are unhappy with your purchase. One of our customer services representatives will be happy to help you with a refund or exchange.
Returns & Refunds
You can return or exchange your Manella Product(s) purchased from manellastores.com by mail or, if you live in the Lagos state, in person. In-person returns can be made at MANELLASTORES, which is located at 1 Alawode Street in Kilo. MANELLASTORES can process returns for any Manella item, regardless of whether it was purchased on manellstores.com.
To return your Manella Product(s) by mail, please email us at support@manellastores.com with your name, address, order number, the Product(s) and reason you would like to return it. After we receive your written request, we will respond with further instructions about returning the Product(s) to us. Note, we accept products for returns only if purchased from manellastores.com and if requests are submitted within 21 days of receiving the order (in its entirety).
Upon receiving the returned Manella Product(s) from you, we will process any refund due to you as soon as possible less the cost of shipping. Your refund will be applied via your original form of payment. Please note, your original shipping charges and your cost of returning the Manella Product(s) are not refunded. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. For more information about returns and exchanges, please see our terms of service.
Missing or Damaged Packages
If your Manella package was damaged during shipment, save the box and merchandise and notify us immediately at support@manellastores.com. We will arrange for FedEx to pick up and inspect the damaged package and the damaged items will be replaced.
If your Manella package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. You could also check with the people who live with you, and ask your neighbors if they didn’t perhaps pick up the package for you.
If the Manella package is still not found, we will start a trace with FedEx, and take the required follow-up steps. This process takes approximately 3-5 business days. You can help to expedite the process by contacting us at 09019795393, and providing your tracking number and other relevant information. We cannot replace packages until they have been confirmed missing.